Frequently Asked Questions
Everything you need to know about our services — answered clearly and honestly.
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An AI Voice Agent is a conversational phone system powered by natural language processing that can answer inbound calls, qualify leads, book appointments, handle FAQs, and escalate to a human — 24/7, without hold times. It reduces staffing costs and ensures no lead is missed outside business hours.
We build on OpenAI (GPT-4o), ElevenLabs (voice synthesis), Twilio (telephony), and Whisper (speech-to-text) for voice agents. For chatbots we integrate with your website, WhatsApp, Facebook Messenger, or Slack via custom webhooks or Voiceflow.
Yes. Using ElevenLabs voice cloning and GPT-4o, our agents speak in natural, contextually-aware sentences with human-like pacing. Most callers cannot distinguish the agent from a human receptionist.
We build a knowledge base from your website, service documents, FAQs, pricing, and scripts. The agent is fine-tuned and tested across hundreds of scenarios before launch.
Yes. We integrate with HubSpot, Salesforce, GoHighLevel, Calendly, Google Calendar, and most CRM platforms via API. Leads captured by the agent are pushed directly into your pipeline with full conversation transcripts.
The agent gracefully escalates — transferring the call to a live agent, sending an SMS summary to your team, or taking a message and promising a callback.
A standard deployment takes 2–4 weeks: discovery and scripting (week 1), build and integration (weeks 2–3), and testing and launch (week 4).
All call recordings and transcripts are stored with AES-256 encryption. We are GDPR and CCPA-aware by design, and data retention periods are configurable to meet your compliance requirements.
We provide full-cycle bookkeeping including transaction categorisation, bank and credit card reconciliation, accounts payable/receivable management, monthly financial reporting (P&L, balance sheet, cash flow), payroll journal entries, and year-end close preparation.
Our team is proficient in QuickBooks Online, QuickBooks Desktop, Xero, Wave, FreshBooks, and Sage. We can migrate your books from any platform and set up clean chart-of-accounts structures tailored to your industry.
Standard plans include monthly reports delivered by the 10th of the following month. We also offer weekly snapshot reports and quarterly deep-dive reviews with a dedicated account manager on premium plans.
Yes. We operate under SOC2-aligned security protocols, use bank-level 256-bit encryption for data in transit and at rest, enforce role-based access controls, and sign NDAs with every client. Your data is never shared with third parties.
Absolutely. We regularly manage multi-entity consolidations and multi-currency books for clients operating across the USA, Canada, and internationally. We apply proper exchange-rate adjustments and inter-company eliminations.
After your free consultation we assign you a lead bookkeeper, conduct a books health-check (typically 5–7 business days), identify any catch-up work needed, and provide a clean opening balance. You'll have a dedicated Slack or email channel for ongoing communication.
We partner with licensed CPAs in both the USA and Canada who review our work and file federal, state/provincial, and local returns. Tax preparation is available as an add-on to any bookkeeping plan.
We process weekly, bi-weekly, semi-monthly, and monthly payrolls. Each run includes direct deposit, pay stub generation, and automatic journal entries posted back to your accounting software.
Yes. We calculate, remit, and file all federal and state/provincial payroll taxes including FICA, FUTA, SUTA, and Canadian CPP/EI/EHT on your behalf. We also prepare W-2s, T4s, 1099s, and T4As at year-end.
Yes, this is one of our core specialities. We maintain dedicated compliance teams for both jurisdictions, monitor regulatory changes in real time, and ensure you never miss a remittance deadline on either side of the border.
We collect all required documentation (W-4/TD1, direct deposit authorisation, state/provincial tax forms) via a secure portal, set up the employee profile in your payroll system, and confirm eligibility checks. Turnaround is usually same-day.
We manage both. Contractor payments are tracked separately, 1099/T4A forms are issued at year-end, and we advise on worker-classification best practices to minimise misclassification risk.
If a tax penalty arises due to an error on our part, we cover 100% of the penalty and interest. We maintain professional indemnity insurance and a clean error track record across thousands of payroll runs.
You receive a payroll preview report 48 hours before the processing deadline. You review, approve (or flag changes) via our secure portal or email, and we execute only after your sign-off.
We specialise in Laravel (PHP), Vue.js, React, and Tailwind CSS for custom web applications. For marketing sites we use our own optimised stack or WordPress with custom themes — no bloated page builders. All code is hand-crafted and performance-tuned.
A professional marketing site typically takes 3–5 weeks from signed scope to live launch. Custom web applications range from 6 to 16 weeks depending on complexity. We provide a detailed milestone timeline before work begins.
Every site we build is fully responsive and tested across iOS Safari, Android Chrome, and all major desktop browsers. We also run Lighthouse audits targeting a performance score of 90+ before handoff.
Yes. Our maintenance plans cover security patching, CMS/plugin/dependency updates, uptime monitoring, monthly backups, and up to 2 hours of content changes per month. Emergency support is available within 4 business hours.
Absolutely. We stage the new site on a subdomain, complete all QA and SEO audits, then perform a zero-downtime cutover. Your existing Google rankings and inbound links are preserved through proper 301 redirect mapping.
We can manage hosting recommendations and setup on AWS, DigitalOcean, Cloudflare Pages, or your preferred provider. Domain transfers, SSL certificates, and DNS configuration are included in every project.
Yes — 100%. Upon final payment you receive full source code ownership, repository access, and all credentials. We sign an IP assignment agreement as part of every project contract.
Yes. We have extensive experience integrating Stripe, PayPal, HubSpot, Salesforce, Mailchimp, Klaviyo, Zapier, and custom REST/GraphQL APIs. If it has an API, we can connect it.
Organic SEO is a long-term investment. Most clients see measurable ranking improvements within 3–4 months, meaningful traffic growth within 6 months, and strong ROI within 9–12 months. We set realistic expectations upfront and track progress monthly.
Our full-service SEO covers technical audits and fixes, keyword research and content strategy, on-page optimisation, link-building outreach, local SEO (Google Business Profile), monthly reporting, and competitor analysis.
No ethical SEO agency can guarantee specific rankings — Google's algorithm changes constantly. What we guarantee is transparent reporting, white-hat methodology that protects your domain authority, and a track record of results for clients in your industry.
Yes. We manage Google Search, Display, and Performance Max campaigns alongside organic SEO so your brand captures both paid and unpaid SERP real estate. PPC campaigns can drive immediate traffic while SEO builds long-term equity.
Clients receive a live Google Data Studio (Looker Studio) dashboard and a monthly PDF report covering organic traffic, keyword rankings, conversion rates, cost-per-lead (for paid), and backlink growth. We review reports together on a monthly call.
Yes. Social media management is an add-on that covers content planning, graphic creation, scheduling, community management, and monthly analytics reporting for LinkedIn, Instagram, Facebook, and X (Twitter).
We have an in-house content team that handles blog posts, landing pages, and service pages. You approve all content before it goes live. We conduct keyword mapping, competitor gap analysis, and E-E-A-T optimisation for every piece.
WooCommerce (on WordPress) gives you full ownership, maximum flexibility, and lower long-term costs. Shopify is faster to launch and requires less technical maintenance. We help you choose based on your product type, volume, and growth plans — there is no one-size-fits-all answer.
Yes. We handle full platform migrations including products, customer data, order history, and SEO URLs — with zero downtime using a staged cutover approach.
We integrate Stripe, PayPal, Square, Authorize.Net, Braintree, and most major Canadian payment processors including Moneris and Bambora.
Every store we build is mobile-first and Core Web Vitals optimised. We target 90+ PageSpeed scores and fast LCP on mobile, which directly improves Google Shopping rankings and conversion rates.
Yes. We configure automated inventory alerts, low-stock thresholds, shipping zones, flat-rate and real-time carrier rates (USPS, UPS, FedEx, Canada Post), and tax rules for both US and Canada.
Absolutely. We customise Shopify themes using Liquid templating — adding custom sections, collection filters, product page layouts, cart drawers, and checkout branding that matches your visual identity.
Yes. Our ecommerce maintenance plans cover plugin/theme updates, security patches, uptime monitoring, backups, and up to 2 hours of product or content updates per month.
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